Staff Product Manager, Intelligent Customer Experience at Calendly

Calendly

HybridStaffFull-timeEngineering, Growthai

Base salary is just one component of Calendly’s total rewards package. All full-time (30 hours/week) employees are also eligible for equity awards, and competitive benefits. Eligible Sales employees also qualify for a Sales Incentive program. Calendly uses the zip code of an employee’s remote work location, or the onsite building location if hybrid, to determine which metropolitan pay range we use. Current geographic zones are as follows: [...] This technical product management position will rep

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Skills in this role

Product management
AI fundamentals
Roadmapping

Courses relevant to this posting

Relevance is based on skills and concepts — not a guarantee that you qualify.

Platform Moderation Systems for Two-Sided Marketplaces
Covered skills:Product managementAI fundamentalsRoadmapping
Skills to close:None listed

Build the skills for this job

Coming-soon courses matched to this posting — outline, waitlist, and skill path.

Course DNA for this role

Platform Moderation Systems for Two-Sided Marketplaces

7 chapters · 30 lessons

1. Policy Taxonomy and Classification Frameworks
4 lessons
Build category systems that sellers understand and buyers trust, from handmade to AI-assisted.
2. Detection Pipelines for Misclassification and Fraud
5 lessons
Combine automated signals, heuristics, and pattern recognition to surface high-risk listings.
3. Disclosure and Labeling Systems
4 lessons
Design seller disclosure flows and buyer-facing labels that communicate creation process and risk.
4. Human Review Queues and Escalation Workflows
4 lessons
Structure review operations for edge cases, high-value disputes, and policy interpretation.
5. Enforcement Actions and Seller Education
4 lessons
Design interventions that correct behavior, preserve seller relationships, and reduce repeat violations.
6. Ranking and Search Quality Interventions
4 lessons
Use moderation signals to influence visibility, differentiation, and buyer discovery.
7. Metrics, Feedback Loops, and System Improvement
5 lessons
Instrument moderation systems to learn from outcomes and adapt to new risks.

Want the full course when it launches? Join the waitlist and we will notify you.

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Skills in this role

Courses relevant to this posting

Build the skills for this job

Platform Moderation Systems for Two-Sided Marketplaces

1. Policy Taxonomy and Classification Frameworks

2. Detection Pipelines for Misclassification and Fraud

3. Disclosure and Labeling Systems

4. Human Review Queues and Escalation Workflows

5. Enforcement Actions and Seller Education

6. Ranking and Search Quality Interventions

7. Metrics, Feedback Loops, and System Improvement

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