Full course coming soon

Platform Moderation Systems for Two-Sided Marketplaces

7 chapters · 30 lessons

1. 1. Policy Taxonomy and Classification Frameworks

   4 lessons

   Build category systems that sellers understand and buyers trust, from handmade to AI-assisted.

2. 2. Detection Pipelines for Misclassification and Fraud

   5 lessons

   Combine automated signals, heuristics, and pattern recognition to surface high-risk listings.

3. 3. Disclosure and Labeling Systems

   4 lessons

   Design seller disclosure flows and buyer-facing labels that communicate creation process and risk.

4. 4. Human Review Queues and Escalation Workflows

   4 lessons

   Structure review operations for edge cases, high-value disputes, and policy interpretation.

5. 5. Enforcement Actions and Seller Education

   4 lessons

   Design interventions that correct behavior, preserve seller relationships, and reduce repeat violations.

6. 6. Ranking and Search Quality Interventions

   4 lessons

   Use moderation signals to influence visibility, differentiation, and buyer discovery.

7. 7. Metrics, Feedback Loops, and System Improvement

   5 lessons

   Instrument moderation systems to learn from outcomes and adapt to new risks.