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Measurement Systems for Performance Decisions

7 chapters · 31 lessons

1. 1. From Scorecards to Operating Systems

   4 lessons

   Understand why one-time assessments fail and how to design measurement as a continuous decision support system.

2. 2. Building Reliable Baselines

   4 lessons

   Create reference points that enable meaningful comparison and reveal true performance change.

3. 3. Ratios, Asymmetries, and Contextual Constraints

   5 lessons

   Move beyond raw scores by adding relational metrics that reveal risk, imbalance, and readiness.

4. 4. Connecting Tests to Training Decisions

   4 lessons

   Design decision rules that translate test results into clear next steps for development or intervention.

5. 5. Retest Loops and Progress Tracking

   5 lessons

   Implement retesting schedules and comparison methods that show whether interventions are working.

6. 6. Eliminating Measurement Noise

   4 lessons

   Identify and control sources of variability that obscure real performance signals.

7. 7. Communicating Results That Drive Change

   5 lessons

   Translate test data into narratives and recommendations that stakeholders can act on.