Senior Manager, Vendor Operations & Customer Support - Careers at Airbnb

Airbnb

SeniorDublin, IE

Offices: Dublin, Ireland Airbnb, Inc. can hire employees in states where we have registered entities. Currently, employees cannot be located/live in: Alaska, Mississippi, and North Dakota. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. [...] We're looking for a senior operations leader to own that outcome. You'll lead a network of outsourced BPO partners delivering customer support across one of Airbnb's most complex regions, a

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Courses relevant to this posting

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Measurement Systems for Performance Decisions
Covered skills:None listed
Skills to close:None listed

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Course DNA for this role

Measurement Systems for Performance Decisions

7 chapters · 31 lessons

1. From Scorecards to Operating Systems
4 lessons
Understand why one-time assessments fail and how to design measurement as a continuous decision support system.
2. Building Reliable Baselines
4 lessons
Create reference points that enable meaningful comparison and reveal true performance change.
3. Ratios, Asymmetries, and Contextual Constraints
5 lessons
Move beyond raw scores by adding relational metrics that reveal risk, imbalance, and readiness.
4. Connecting Tests to Training Decisions
4 lessons
Design decision rules that translate test results into clear next steps for development or intervention.
5. Retest Loops and Progress Tracking
5 lessons
Implement retesting schedules and comparison methods that show whether interventions are working.
6. Eliminating Measurement Noise
4 lessons
Identify and control sources of variability that obscure real performance signals.
7. Communicating Results That Drive Change
5 lessons
Translate test data into narratives and recommendations that stakeholders can act on.

Want the full course when it launches? Join the waitlist and we will notify you.

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Courses relevant to this posting

Build the skills for this job

Measurement Systems for Performance Decisions

1. From Scorecards to Operating Systems

2. Building Reliable Baselines

3. Ratios, Asymmetries, and Contextual Constraints

4. Connecting Tests to Training Decisions

5. Retest Loops and Progress Tracking

6. Eliminating Measurement Noise

7. Communicating Results That Drive Change

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