Full course coming soon

Building Compliant Complaint Systems for Data Controllers

7 chapters · 31 lessons

1. 1. Procedural vs. Substantive Obligations in Data Law

   4 lessons

   Understand why complaint-handling sits outside traditional data protection frameworks and where enforcement risk concentrates.

2. 2. Designing the Five-Stage Complaint Cycle

   5 lessons

   Build each operational step of the statutory complaint-handling process with clear ownership and timelines.

3. 3. Documentation for Audit Readiness

   4 lessons

   Produce the written evidence regulators expect when they ask to see your complaint-handling process.

4. 4. Integrating Complaint Handling into Product and Operations

   5 lessons

   Connect statutory requirements to user-facing interfaces, support systems, and internal workflows.

5. 5. Scoping Your Obligation as a Controller

   4 lessons

   Determine when the complaint-handling requirement applies and how it interacts with other data subject rights.

6. 6. Responding to Common Complaint Scenarios

   5 lessons

   Handle real-world objections about data use, retention, sharing, and automated decision-making.

7. 7. Continuous Improvement and Maturity Assessment

   4 lessons

   Move from statutory floor to good practice and build a culture of procedural accountability.